• Product packaging
  Most Pulsar vaporizer products have a QR code on the packaging that will link you directly to the Product Manual.
• Product page
  A direct link to the Product Manual can be found on the product page in the "User Manual & Cleaning" section.
• Manuals page
  Browse our full Manuals Page to find the manual if the product is no longer listed.

Our product manuals are quite detailed, but we can't always account for every situation. On the product page, we sometimes have product-specific FAQs listed to help. If you still have questions, please reach out to our Customer Service Team.

Replacements or compatible parts for many items are listed on the product page in the "Compatible Parts" section (below the Add To Cart button) and in the "Bundle" section (below the Product Details).

All orders are shipped within 1-3 business days. However, our processing time can be delayed due to an increase in online orders.

Transit time is typically 3-8 days from the time the order leaves our warehouse. Once the package is in possession of the carrier, Pulsar is not responsible for any delays in transit.

We offer FREE Shipping on orders of $75 or more (before taxes) within Canada. This option will be automatically applied at checkout.

For all other orders under $75, we offer flat rate $15 shipping within Canada.

No. At this time, we do not offer expedited shipping services.

While we do use our company name for the return address, all shipments are packed in a plain unmarked box or bubble envelope that would in no way disclose the contents within. You can confidently order items to be shipped out to your home, office, or any other address you wish to use.

All Pulsar & SeshGear vaporizers have a warranty period for eligible claims. Duration of the warranty is listed in the "Tech Specs" section of the product page and on the Product Manual.

Glass pipes and water pipes are covered for manufacturer’s defects only, not for accidental or intentional breakage.

Non-house branded items may be covered by warranty; please reach out to that brand's customer service team for support.

Our warranty covers defective materials or workmanship. Each product is unique and carries varying warranty coverage, so consult the product manual or reach out to our Customer Support Team for specific details.

The Pulsar Warranty Service does not cover against normal wear and tear by the user; damages caused by dropping (intentional or accidental), submerging in liquid, improper cleaning or neglect, lost or stolen parts, or any other damage that is not a result of defective materials or workmanship.

Vaporizer mouthpieces and atomizers/coils are not covered. Pulsar Warranty Service is only eligible to customers with a valid proof of purchase. We are unable to do Warranty Service on already Warranty Serviced items.

To file your claim, you will need to provide the following: original proof of purchase, a serial number (if applicable), and evidence to support your claim. Please provide as much information as possible on your claim form. A Pulsar Warranty Expert will review your claim and follow up with any questions or requirements.

Please submit a Warranty Claim form here.

If your order is damaged during transit or you receive an incorrect/incomplete shipment, please contact our Customer Service Team as soon as possible for assistance.

• Live Chat
  Click the blue chat bubble at the bottom right of your screen to start a chat with one of our team members.
• Email
  Use this link or click the blue chat bubble to send an email.

We are available from 8AM - 4PM EST Monday through Friday, excluding major holidays.

Any items purchased directly through our online store may be returned for a complete refund within 30 days of receiving the order. To be eligible for a return, your items must be in the same condition that you received them and still in their original packaging.

Items purchased from 2nd party retailers are unfortunately not eligible for refunds, and instead, fall under the specific refund policy for the store where the items were purchased originally.

• Used items
  For health and safety reasons, Pulsar cannot accept returns for refunds of used items of any kind. The product can be outside of shrink wrap and still qualify for a return as long as it has not been used. If any items are returned for a refund and are found to be or used in any way, no refund will be processed, and the items in question will not be able to be returned to you as the customer.
• Items not purchased on this website
  Items purchased from 2nd party retailers are unfortunately not eligible for refunds, and instead, fall under the specific refund policy for the store where the items were purchased originally.

Please email our Customer Support Team before sending any product back to us.

You as the customer will be responsible for the payment of any additional shipping charges, so long as the instance in question is not a result of company error (i.e. if you received the wrong item after purchase). Any additional shipping costs are non-refundable.

Upon receiving your items to return at our facility, we will inspect them to verify they are indeed unopened and unused and notify you of the status of your refund immediately. 

If your items qualify for a return and a refund, we will refund the cost of the items in their entirety to the credit card originally used to make the order, and you will receive confirmation that your credit memo has been created and processed via email. 

Typically, refunds will post to your credit card’s activity report within 3-7 business days; although this time frame may vary depending on the specific card provider’s policy.

Please fill out an application form here.

Please fill out an application form here.